Privacy Policy
Please read this agreement carefully, as it contains all the information about the terms and conditions of our contract with customers.
Our mission is to provide innovative technology solutions to our customers, ensuring the complete security and support needed to add value to their businesses.
With the same commitment we have to our customers, we also extend this commitment to your personal data. This Policy, together with the Website Terms of Use, will show how we process the personal data collected and, above all, establishes an accessible communication channel so that you, as a data subject, can contact us.
If you have any questions or comments about this document, do not hesitate to contact our privacy team by email: dpo@eveo.com.br.
Privacy Policy Sections
1. Application of the privacy policy
The Terms of this Policy refer to the data collected through our website https://www.eveo.com.br/, including, but not limited to, the following situations:
- visiting our website;
- contracting our services;
- sharing personal data with other processing agents;
- hiring employees.
2. What data is protected by the LGPD (Brazil's General Data Protection Law)?
The General Data Protection Law – Law No. 13.709/2018 (“LGPD”) came into force in September 2020 and aims to protect the personal data of a natural person located in Brazil, also known as the data subject.
In summary, the LGPD will apply when:
- the data processing operation is carried out in Brazil;
- the purpose of the data processing activity is to offer or provide services to individuals located in Brazil;
- the personal data has been collected in Brazil.
Under the LGPD, “personal data” is any and all data that identifies or makes identifiable a natural person. And “sensitive personal data” is data that, by its nature, concerns information deserving greater care, especially for protection against discrimination.
According to the LGPD, the following are considered sensitive personal data: data on racial or ethnic origin, religious belief, political opinion, membership of a trade union or of an organization of a religious, philosophical or political nature, data concerning health or sex life, and genetic or biometric data, when linked to a natural person.
3. Eveo as a processing agent
So that you understand how your data will be processed, we clarify that EVEO will be the controller of personal data in the following situations:
- to provide service and/or support;
- when necessary to formalize the contracting of our services;
- when entered through our website;
- in the context of our partnerships;
- when prospecting for new customers;
- in managing our recruitment processes;
- in our relationship with our employees.
In the cases above, it will be our responsibility to properly select the legal bases consistent with the purposes set out in this Policy, to make decisions regarding the nature and period of data storage, and to respond directly to data subjects' requests concerning the rights provided for in the LGPD.
On the other hand, in the course of our relationship with our customers, if personal data is processed in the context of providing our services, and such data is in fact under our custody, we will act solely as data processors.
This means that, in this context, our customers, as personal data controllers, will be exclusively responsible for decisions regarding the essential elements of the processing, such as collection, for example, as well as for responding to data subjects' requests and defining the appropriate legal basis for each flow involving personal data. Therefore, in this case, the Privacy Policy of that specific customer applies.
4. Personal data we collect and how we use it
We may collect different sets of data depending on how we interact with you. Although no registration is required to browse the website, the following personal data may be collected for the following purposes:
Marketing: we may use your data to inform you about other available services, as well as about updates, content and news relevant to maintaining our relationship with our customers, always guaranteeing the right to easily cancel and delete your registration whenever you wish.
After hiring, we may collect all personal data required by the labor inspection authorities.
In addition to registration data, we automatically collect and store information about your activity and browsing on the website through the use of cookies. To learn more about this, see our Cookie Policy at the end of this page.
We may and/or must also collect certain data sets to comply with legal or regulatory obligations applicable to the Company, to respond to requests from the National Data Protection Authority (“ANPD”) or other public and governmental authorities, and for legitimate purposes of the company that are authorized by the LGPD or other applicable regulations.
5. Who we share your personal data with
To fulfill the purposes set out in this Policy, we may share your personal data with other companies that contribute to improving or facilitating operations and that assist us in our business activity, such as:
- companies specialized in statistical analysis of the user experience;
- companies that support us in implementing our projects with their specialized products/services.
- administrative activities (accounting, legal);
- structuring database and email management tools;
- internal and user service workflows;
- our recruitment and selection;
- advertising and promotion of our brand.
- ANPD;
- Brazilian Federal Revenue Service (Receita Federal).
In these situations, we assume full responsibility for engaging our suppliers and partners, always giving priority to those whose businesses are compatible with international data protection laws and market-recognized security standards.
Where applicable, we also ensure that we provide objective and lawful instructions for the processing of shared data.
6. International data transfer
Please note that, in situations where an international transfer may occur, we reaffirm our full commitment to engaging only suppliers that adopt security measures and good practices compatible with the level of protection established by Brazilian legislation, as regulated by the ANPD (“National Data Protection Authority”).
Accordingly, in the absence of regulation, we ensure that international transfers will only be carried out under Art. 33, IX, of the LGPD, and only with companies that comply with other data protection regulations, such as the European GDPR, the American CCPA and CDPA, and The Privacy Act of Australia.
7. Personal data protection mechanisms
To protect the personal data collected, we use appropriate technologies and procedures according to the level of risk and the service provided, and we have a team responsible for managing them in compliance with legal provisions, regulatory requirements, technological changes and other relevant factors that may influence data protection.
We also make every reasonable effort to ensure the security of our systems, using highly qualified and reputable Internet providers and database and storage servers, as well as security certificates (Secure Socket Layers – SSL), software to protect against unauthorized access to systems, and standard methods to encrypt and anonymize the data collected.
However, due to the very nature of the Internet, there is a risk that malicious third parties may improperly access the information stored in our systems. Should this occur, we will be liable within the limits set forth in the applicable legislation in force.
In the event of a security incident that may result in relevant risk or damage, we undertake to notify both you and the National Data Protection Authority – ANPD within a reasonable period and following the procedures established by the Authority.
8. Protection of our systems
We emphasize that the use of any device, software or other resource that may interfere with EVEO's activities and operations, whether through the website or through other systems or databases, is prohibited. If any intrusion, attempt or activity is identified that violates or contravenes intellectual property laws and/or the provisions set forth in this Policy, the terms of use and/or applicable laws in force, including the LGPD, the party responsible will be subject to the applicable sanctions, as provided for by law or in this document. The party responsible must also compensate for any damage caused.
9. Legal requests from competent authorities
We are committed to cooperating with competent authorities and third parties to ensure compliance with the law, including in matters of protection of industrial and intellectual property rights, fraud prevention and personal data protection, among others. In this context, we will only disclose your personal data upon requests from competent judicial or governmental authorities, within the scope of investigations and proceedings conducted by them, provided that there is no legal prohibition establishing confidentiality.
10. How long we use your personal data
We periodically carry out an objective and individual review of the stored data sets, always checking whether the legitimate purposes for which the data was originally collected still exist or, where applicable, whether we are required to retain it due to any legal or regulatory obligations.
To be transparent with our users and customers, we inform you that we follow the parameters below to determine the period of retention and storage of personal data:
- data retention periods;
- period necessary to fulfill the purpose of the collection;
- the moment the user stops using the website;
- until the data subject withdraws consent or requests the deletion of the data, only if and when the legal basis for the data processing is consent;
- period necessary to demonstrate compliance with specific legal or regulatory duties and obligations;
- legal and regulatory periods, those set out in court decisions or determined by the competent Authorities;
- period during which the contract continues to be performed;
- period necessary for the regular exercise of rights in judicial, administrative and arbitration proceedings;
- exclusive use by EVEO, with access by third parties prohibited, and provided that the data is anonymized.
11. Rights under the LGPD
Under the LGPD, the data subject has several rights that may be exercised. Here we list the main rights regarding the processing of your personal data:
Please note that we may request some additional data and documents in order to confirm the authenticity of your identity when you submit a request to exercise your rights. Our goal in doing so is to prevent fraud and ensure the security and privacy of all our customers, employees and partners.
12. Data Protection Officer (DPO) for the processing of personal data
To be aligned with the LGPD and existing market best practices, we have appointed the consulting firm Assis e Mendes Advogados as the Data Protection Officer (DPO) of our organization. In compliance with CD/ANPD Resolution No. 18, we inform you that the natural person responsible for our DPO as a service is partner Adriano Mendes.
If you have any specific question about data protection that has not yet been clarified by our Privacy Policy, it may be sent directly to the Data Protection Officer by email: dpoaas+multiedro@assisemendes.com.br and dpoaas+multiedro@assisemendes.com.br
13. Data subject service channel
EVEO has a team of professionals dedicated to data protection and privacy.
To exercise the rights provided for in the LGPD and listed here, which are not absolute, you must contact our DPO by email: dpo@eveo.com.br .
If you have any specific question that has not been clarified by our Privacy Policy, Cookie Policy, Terms of Use or other platforms, please do not hesitate to contact us.
14. General provisions
The use of the EVEO name, of the domain https://www.eveo.com.br (and its ramifications), as well as the content of the website's screens, are the property of the company and are protected by intellectual property laws and international treaties. You must not misuse or reproduce such content, in whole or in part, except with express authorization.
This Policy is in the nature of an adhesion contract and undergoes periodic reviews, without the need for prior notice. It is important that you consult the document to find out whether you still agree with its terms before continuing to browse.
EVEO's Privacy Policy complies with and shall be interpreted in accordance with the laws in force in the Federative Republic of Brazil.
To resolve any doubts or issues relating to it, the Parties elect the courts of the Judicial District of São Paulo, State of São Paulo, however privileged any other may be.
15. Personal data processing agreement (DPA)
This is our Personal Data Processing Agreement (“DPA”), which establishes the minimum data protection requirements that must be observed in connection with the performance of activities that process PERSONAL DATA within the scope of contractual relationships with EVEO.
Whenever specific services involving the processing of personal data are contracted, the specific provisions of the Personal Data Processing Agreement – Data Processing Agreement (DPA) shall apply, available at the link: Personal Data Processing Agreement (PDF), which is an integral part of our Services Agreement and is accepted as is.
16. EVEO cookie policy
This Cookie Policy is a document that complements our, and aims to demonstrate, objectively and transparently, information about how we process your data that may be collected through cookies, as well as for which purposes, in addition to providing configuration instructions for managing cookies and tools.
Please note that this Cookie Policy applies to the website https://www.eveo.com.br/.
1. WHAT ARE COOKIES AND WHY DO WE USE THEM?
1.1. Definition and functionalities of cookies
Cookies are small files installed and/or stored on a user's device that allow certain data and information to be collected for various purposes.
Depending on the website visited and the service used, the purpose of cookies is to enable the proper functioning of the page or of a specific function, without storing personal data.
On the other hand, cookies may manage payments or allow information about your browsing history, content preferences, language used or the duration of your browsing on the pages, for example, to be stored in your browser, in addition to enabling registration. In these cases, therefore, information may be collected.
1.2. Our purposes of use
Now that we have explained to you what cookies are and how they work, we want to explain objectively why we use them:
- To keep our platforms and some necessary functionalities running;
- To provide the best user experience for our users, making our applications easier to use and more personalized;
- To understand how you use our website and adjust the content to make it more relevant to you; and
- To make your browsing more secure and to enable access to external pages, such as our social networks.
2. CATEGORIES OF COOKIES
Cookies are divided into several categories; among them, they may be classified as necessary and essential for browsing and using the features of our website.
In addition, cookies may be used to collect information about how you use our website so that we can improve our performance and your browsing experience.
Here we list the main types of this tool:
- Set by us directly for our platform;
- Include information such as login credentials, preferred language, etc.
- Created by a domain other than the one the data subject is visiting;
- Result from functionalities of other pages embedded in our platform, such as displaying ads and videos, as well as enabling forms to be filled in.
- Allow users to browse our website;
- Do not store information that may be used in communication actions for our services.
- Relate to non-essential functionalities of our platform;
- Used to track behavior, measure page performance and display ads, etc.
- Used to provide services or to store and remember browsing settings;
- Aim to improve your browsing on the platform.
- Remember your preferences, choices and information. Examples: language, location, mobile, etc.
- Collect information about how you use the platform;
- Examples: which pages you visited, whether they have form errors, etc.;
- Allow analysis of user behavior patterns or identification of areas of the website that require maintenance;
- The information collected is used for statistical purposes only.
- Collect information about the user in order to deliver ads and advertising according to their interests;
- After collecting information about the user's browsing habits, they allow the user to be identified, profiles to be built and personalized ads to be displayed.
- Configured to collect and store information while data subjects access a website;
- Are discarded at the end of the session, that is, after the user closes the browser;
- Store information that is only relevant for providing a service requested by users or for a specific and temporary purpose;
- Example: list of products in the cart of a shopping website.
- Store data for a period defined by the platform, which may last only while the user is browsing, or be configured to store data for a longer time;
- When we use this type of cookie, your data will be stored only to fulfill the purpose for which it was collected.
3. COOKIES WE USE
3.1 Essential cookies
3.2 Functional cookies
3.3 Analytical cookies
3.4 MARKETING/ADVERTISING COOKIES
3.5 Third-party cookies
It is important that you know that these third parties may collect and use browsing data for their own purposes, and may even continue to monitor your online activities after you have left our websites. Therefore, if you want to know how your data and information will be used, see the Facebook Privacy Policy.
You may disable such cookies by following the steps indicated in the next section.
4. MANAGING AND DELETING COOKIES
You may visit our website freely without enabling the use of non-essential cookies; however, please note that, in this case, you may not be able to make full use of all the features of our platform.
If cookies were installed when you entered our website and you later choose to disable them, please note: You also have the option of deleting cookies already installed through your browser settings!
Below, we explain how this works depending on the browser used:
5. FINAL NOTICES
We reiterate that this platform is intended for users who are interested in our services.
And what does this mean?
It is your full responsibility, as a user and/or customer, before signing up or registering for any of the features available on our website, to read, understand and accept the content of this document.
We recommend that you consult our Policies regularly to check whether you still agree with their terms before continuing to browse, register or sign up for any feature.
If you would like to talk to us about this Policy or about how we process your data, you may contact our DPO by email: dpo@eveo.com.br and/or by filling out the form available on the Contact Us page.
This Policy complies with and shall be interpreted in accordance with the laws in force in the Federative Republic of Brazil.
To resolve any doubts or issues relating to it, the parties elect the courts of the Judicial District of São Paulo, to the exclusion of any other.