Acceptable Use Policy

Due to the large flow of information hosted on and transmitted over the DATA CENTER network, EVEO is not responsible for the content and files stored and distributed by its customers. However, in the event of suspicions and/or reports of content and files that are not in accordance with this Policy, EVEO may temporarily or permanently suspend the service once a violation of any of the clauses of this Policy has been proven.

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In accordance with the Acceptable Use Policy in force, the use of EVEO services and servers is prohibited for:

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1. Illegal use – The services may not be used for illegal purposes, or to assist in illegal activities. EVEO reserves the right to cooperate with the legal authorities and/or the injured parties in the investigation of any crime that may be taking place;
2. Causing harm to minors – The use of the services to harm, or attempt to harm, minors in any way, including, but not limited to, child pornography;
3. General harm – Sending materials (by e-mail, upload, text, or any other means) that encourage, cause bodily harm or damage the property of third parties;
4. Fraudulent activities – The use of the services to offer or purchase any type of product fraudulently, or to create any type of illegal operation;
5. Unsolicited e-mail (spam) – The use of the EVEO services to transmit any type of unsolicited e-mail is expressly prohibited. EVEO does not tolerate the use of the services offered for this type of practice, regardless of whether it occurs with or without the consent of the CUSTOMER. Any CUSTOMER that hosts websites or services that support the sending of spam, or that causes any of the IP addresses owned by EVEO to be listed on any blacklist, will have its services suspended immediately. In such case, EVEO reserves the right to suspend the services until the CUSTOMER agrees to remove all non-permitted materials and to stop sending such messages. Large-scale violations may result in disconnection or suspension without prior notice;
6. E-mail/news bombing – Malicious attempts to prevent other people from using electronic mail or electronic news services;
7. Unauthorized access – the use of the EVEO services to access, or attempt to access, third-party accounts, or to breach or attempt to breach the security of EVEO, or of any other server, hardware or electronic communication system, whether or not causing data loss, will result in the suspension of the services;
8. Copyright – In the case of contracting the Dedicated Server or Cloud Server service with the Microsoft Windows platform, without management by EVEO, “Administrator” class access must be granted to a maximum of 5 (five) users, such that the creation of users beyond the permitted number will constitute a violation of this Policy. The CUSTOMER agrees not to use any type of software that does not have its proper licenses and registrations with the respective manufacturers. The use of the EVEO services to transmit any material (by e-mail, upload, text, links, or any other means) that infringes any type of law related to copyrights, trademarks and patents, disclosure of any type of secret information, or that infringes the property rights of any person, including, but not limited to, unauthorized copying, scanning and distribution of photos from magazines, books, or other copyrighted material without the author's authorization, and unauthorized transmission of pirated software;
9. Network misuse and hostile activities – Activities that affect the right of customers to access the services of EVEO, or the Internet, including any type of attack. Interfering with other users of the network, services or equipment. It is the full responsibility of the CUSTOMER to ensure that the servers are securely configured. The CUSTOMER may not, of its own will or against its will, allow the use of the service for illegal purposes. The CUSTOMER may not, of its own will or against its will, use its account in a manner that allows third parties to use it illegally or inappropriately. Failure to comply with this policy will result in the suspension of access, and EVEO will not tolerate this type of conduct from its customers, whether or not it causes data loss to the affected user;
10. Virus distribution – The distribution of software that attempts to cause or causes damage to any person, data and computer systems. Failure to comply with this Policy will result in the suspension of access to the account;
11. Use by third parties – The CUSTOMER shall bear full responsibility for its accounts and servers, even if the violations are caused by third parties;
12. Game servers or services – Hosting servers for online games or any type of service involving games, such as VPN, Proxy or TeamSpeak, is strictly prohibited on the EVEO network. Should this type of material be found on the servers, the service will be immediately shut down and the contract terminated, without prejudice to the charging of early termination fees and the contractual penalty;
13. Pornographic material – Hosting and/or distributing any type of pornographic material by any means (website, FTP or e-mail) is prohibited. Should this type of material be found, the service may be suspended by EVEO until all files have been removed;
14. IRC networks – Hosting IRC servers, connecting to or being part of other IRC Networks. The services may be suspended by EVEO until the CUSTOMER agrees to remove all non-permitted materials. Large-scale violations may result in disconnection or suspension without prior notice;
15. Data-sharing software – Using data-sharing software that allows the sharing of copyrighted files, which are being distributed illegally;
16. Responsibilities of use – The CUSTOMER is responsible for the proper use of its servers. Any violation of the network caused through its account shall be its full responsibility. Accordingly, steps must be taken to ensure that others cannot gain unauthorized access to its servers, and the server must not be used to gain unauthorized access to others on the network;
17. Access password – The password that grants access to the servers is the full responsibility of the CUSTOMER, and must therefore be kept confidential. Sharing the password with unauthorized users is not recommended, since the CUSTOMER will be responsible for any damage that its server causes to the network;
18. Data security – Attempts to access third-party data without their authorization, unauthorized use of servers, or breaching the security of other networks. The distribution of tools that create these situations is also prohibited, such as password-revealing programs, “exploits”, etc;
19. Network security – Violating the security of the EVEO network is prohibited. In the event of a security breach, EVEO will investigate the party responsible for the breach, reserving the right to cooperate in every possible way with the competent authorities in the event of greater damage. These violations include:
    
    1. a. Access to third-party data without authorization;
    2. b. Attempts to test or probe the security of systems, or to attempt unauthorized access to other systems;
    3. c. Attempts to interfere with the service of any user, network, server;
    4. d. Forging any type of packet information that will travel over the network; e. Any action to obtain access to services for which the accessing user is not authorized.

In the event of any type of violation of the law by the CUSTOMER, EVEO reserves the right to cooperate fully with the investigations of the competent authorities. EVEO requests that any person who has knowledge of violations of this Policy send the information directly to the security department, whose e-mail address is security@eveo.com.br. Whenever possible, the following information must be provided:

• The IP address suspected of the violation;
• The date and time at which the alleged violation occurred (based on Brasília time – DF);
• Evidence proving the alleged violation;

EVEO reserves the right to amend or revise this Policy upon 30 (thirty) days' prior notice to the CUSTOMER, by posting the changes on the website www.eveo.com.br or by e-mail for general knowledge. Once posted, they will take effect immediately.